“We Want You to be a Customer for Life!”

Group Photo with Mazdas

We’ve all heard the Woodhouse saying of, “We want you to be a customer for life!”  We mean this so much that we have an entire department specifically geared toward ensuring each customer’s complete satisfaction.  Our Customer Relations Department/Business Development Center (BDC) is here and ready to listen to anything you may have to say about your experience here at Woodhouse.

The Customer Relations Department seems like a well-oiled machine now, but they have come from humble beginnings.  When the Customer Relations Department was first created, two employees were doing the follow-up phone calls from their homes.  Now, years later, there are seven Customer Relations Representatives working from within the dealership.  Their primary job is to communicate with you, our customers and to ensure your satisfaction!

On a daily basis, each of our representatives is in charge of contacting customers who have been in for service or who have purchased a new vehicle.  And, while we would hope everything always goes smoothly with your experience here, there is the rare occasion a specific issue needs to be addressed.  When one of our appreciated customers has a concern, our Customer Relations Representatives have a certain protocol they follow in order to resolve the concern within 24 hours.  A representative will take notes, write up a Customer Feedback Report, and send the report to the appropriate manager.  It is our goal to have the concern resolved to the customer’s satisfaction within those 24 hours.

Nothing is more important to us here at Woodhouse than our customers.  Our Customer Relations Department/BDC does everything within their power to make sure everyone they talk to every single day has had a wonderful experience.  Keep in mind, Woodhouse sold over 26,000 vehicles last year and on average we have about 62,500 people in for service each year.  Our customers are our future and our Customer Relations Department/BDC is just another way to make sure Woodhouse will be here for another 40 years and longer.

Woodhouse is always looking for feedback from you, our customers; how we can improve or just praising a job well done.  We invite you to go to www.woodhouse.com, and then click on the Contact Us tab at the top and you will see all the different ways to get in touch with us.  You are also able to “chat” with us while on woodhouse.com.  Talk to us and see the difference.  The Woodhouse Difference!

Grace